Frequently Asked Questions
1. What does Libass-e-Sundas sell?
Libass-e-Sundas offers Banarsi sarees, unstitched suits and seasonal Lawn edits for customers in Pakistan.
2. Where is Libass-e-Sundas based?
We are based at Shop 7A, Paposh Nagar, North Nazimabad, Karachi, Pakistan.
3. Do you offer Cash on Delivery?
Cash on Delivery is available on eligible orders in Pakistan. Checkout shows the payment options available for your order.
4. Is delivery free?
Yes. Delivery is currently free across Pakistan with no minimum purchase requirement.
5. How long does order processing take?
Orders are typically processed within 1–2 business days after confirmation.
6. How long does delivery take?
Standard delivery within Pakistan usually takes 3–7 business days. Remote areas may take longer.
7. How can I track my order?
Tracking information may be provided after dispatch where available. You can also visit our Track Order page and contact us with your order number.
8. What is your return window?
You may request an eligible return within 7 calendar days of delivery. Review our Return Policy before sending an item back.
9. Who pays approved return shipping?
When a return is approved under our published policy, Libass-e-Sundas covers the return shipping cost and provides return instructions.
10. What should I do if an item is damaged, defective or incorrect?
Inspect your order on arrival and contact us promptly with your order number and details so we can review the issue.
11. Are the products stitched or unstitched?
Many current sarees and suits are sold unstitched. Each product page states the included pieces and condition.
12. How do I take measurements?
Use our Size & Measurement Guide as a checklist and ask your tailor to confirm measurements before cutting the fabric.
13. Is custom colour dyeing available?
Custom colour dyeing may be available on selected suits only. Confirm availability on the relevant product page or with us before ordering.
14. Can product colours look different on screen?
Minor colour variation can occur because of studio lighting, photography and individual screen settings.
15. How should delicate Banarsi or embellished fabrics be cared for?
Follow the care instructions on the product page. For delicate or premium fabrics, gentle handling or dry cleaning may be recommended.
16. Which payment methods are available?
Cash on Delivery is available where eligible. Any additional payment methods available to your order will be shown at checkout. See our Payment Methods page.
17. What can cause delivery delays?
Weather, public holidays, courier issues and remote-area service availability can occasionally extend delivery times.
18. How can I contact Libass-e-Sundas?
WhatsApp +92 314 3236482, email info@libaasesundas.store, or use our Contact page.